1. Introduction
RX24 ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, play games, or use wallet and support services.
By using RX24, you consent to the practices described in this policy.
2. Information We Collect
Account information: Full name, email address, mobile number (+91), password (stored as a secure hash), referral code, and VIP level.
Financial information: Wallet balance, deposit and withdrawal records, transaction history, and payment method selections.
Gaming data: Bets placed, game rounds, outcomes, winnings, and session activity.
Verification data: Identity documents and KYC uploads when required for compliance.
Technical data: IP address, browser type, device information, session tokens, and cookies.
Communications: Messages you send to support, password reset requests, and email delivery logs.
3. How We Use Your Information
We use collected information to:
- Create and manage your account
- Process deposits, withdrawals, and in-game transactions
- Operate games fairly and resolve disputes
- Send account-related emails (verification, password reset, security alerts)
- Comply with legal, regulatory, and anti-fraud obligations
- Improve platform performance and user experience
- Send promotional communications where you have opted in
4. Legal Basis for Processing
We process personal data based on: performance of our contract with you (providing gaming services); compliance with legal obligations; our legitimate interests (fraud prevention, security, analytics); and your consent where required (e.g., marketing emails).
5. Sharing of Information
We do not sell your personal information. We may share data with:
- Payment processors to complete transactions
- Email service providers to deliver account communications
- Cloud hosting providers that store our databases securely
- Regulatory authorities when legally required
- Fraud prevention partners to protect the platform and users
All third parties are bound by confidentiality and data protection obligations.
6. Cookies & Tracking
RX24 uses essential cookies to maintain your login session and remember preferences. We may use analytics cookies to understand how visitors use our site. You can control cookies through your browser settings; disabling essential cookies may limit platform functionality.
7. Data Security
We implement industry-standard safeguards including encrypted connections (SSL/TLS), hashed passwords, secure database access controls, and protected upload directories. No method of transmission over the internet is 100% secure; we strive to protect your data but cannot guarantee absolute security.
8. Data Retention
We retain account and transaction records for as long as your account is active and as required by applicable law (typically a minimum of five years for financial records). You may request deletion of your account subject to legal retention requirements.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate information via your account settings
- Request deletion of your data (subject to legal limits)
- Object to or restrict certain processing
- Withdraw consent for marketing communications
- Export your data in a portable format
To exercise these rights, contact rxgame428@gmail.com.
10. Children's Privacy
RX24 is not intended for anyone under 18 years of age. We do not knowingly collect data from minors. If we discover that a minor has created an account, we will delete it promptly.
11. International Transfers
Your information may be processed on servers located outside your country of residence. We ensure appropriate safeguards are in place when transferring data internationally.
12. Changes to This Policy
We may update this Privacy Policy periodically. The "Last updated" date at the bottom of this page reflects the most recent revision. We encourage you to review this page regularly.
13. Contact Us
For privacy-related questions or requests:
Email: rxgame428@gmail.com
Platform: RX24 Global
Last updated: June 9, 2026